Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or clearance cannot be returned. If you have any questions about whether an item is returnable, please contact us.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send your item back without first obtaining approval from our team.
Return Shipping Costs
Customers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any loss or damage during return shipping.
Processing Returns
Once we receive your returned item, we will inspect it and notify you of the status of your return. If your return is approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. If you have questions about the exchange process, feel free to reach out to us.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Include photos of the damage or defect in your email to help us resolve the issue quickly. We will work with you to provide a suitable solution, which may include a replacement or refund, depending on the circumstances.
Contact Information
If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us at [email protected]. Our customer service team is available to help you during regular business hours. We appreciate your understanding and cooperation in following our return process.